common problem

about order

Q What should I do if I haven't received the package yet?

A If you have the logistics number of the package, you can check it on our order inquiry page. If not, please contact our official line customer service: @397uvurz , we will contact you as soon as possible.

Q What should I do if I receive a wrong or damaged product?

A We are sorry to hear that you have received the wrong or damaged product. Please contact us as soon as possible, official line customer service: @397uvurz , please include your order number, the name/product code of the item you should receive and any further details. We will contact you within 3 working days to resolve your issue.

Q Can I modify the order content?

A Once you place an order, it is not possible to modify any details, our warehouse team receives the order directly and has already started processing your order. If you want to modify, please cancel the order and place a new order.

About shipping

  • Q1. What are the optional delivery methods?

    payment method Delivery Method
    ATM/Online Card/Superstore Code The goods will be sent by post, home delivery, and 7-11 store to store. The main island of Taiwan will be delivered by Black Cat Delivery Service; the outer islands will be delivered by post office.
    Super store pick up payment The goods will be delivered to the store you specify, and a pick-up notification SMS and E-mail will be sent to notify you to pick up the goods when you arrive at the store.
    home delivery cash on delivery The goods will be delivered by home delivery, and the payment will be charged when the goods are delivered. You will be contacted by phone when the goods are delivered. Please keep your phone open and do not reject unfamiliar call numbers, so as not to miss the delivery of the goods, and deliver the goods three times in a row. Can not be contacted, this order will be automatically cancelled!
    ※ After the product is shipped, if it is not picked up or rejected at the designated location, a non-pickup record will be generated in the member information. If the record is not picked up for more than 2 times (including 2 times), it will be directly blacklisted!
    ※ The home delivery staff only provide the service of delivery and payment collection. If the member has any questions about the received goods, please contact Ecoomi customer service directly. The delivery staff cannot handle the return or exchange for you!
    ※ The "cash on delivery" service is only available on the mainland of Taiwan, and the "cash on delivery" service is not provided in the outer islands. We apologize for the inconvenience.

Q Do you have any other areas where you can deliver by row?

A We will only ship to the following regions: Hong Kong, Macau and Taiwan.

Q How long does it usually take to ship?

A Usually, after placing the order, the product will be received within about 2-6 working days.

About return

Q Do you have a return service?

AItem must be returned within 7 days of receipt

  • Item must be undamaged
  • Items must have all labels and original packaging
  • Items must be returned to our Return Center

Q Will you return the shipping cost of the item?

A Sorry, we do not offer free returns. Any return charges will be at your own expense.

Q What should I do if I receive a wrong or damaged product?

A We are sorry to hear that you received a damaged product. Contact us within 7 days of purchase Official line customer service: @397uvurz , and attach a picture of the faulty product, we will contact you to solve the problem.

Q What is the usual processing time?

A We will process your return as soon as possible, but sometimes it may take up to 14 days for your refund to be processed after you have returned the item to us. If you have not received a refund after 14 days of returning the item, please contact our official line customer service: @397uvurz , and provide proof of postage information from your return receipt, which we will investigate further.

Q How can I check my return status?

A You will receive an email notification once we receive your return. You will then also receive an email from us stating that your refund has been processed. Please note that it may take 3-5 business days for payments to appear in your account, depending on the card issuer.